SHIPPING & RETURNS
When can I expect to receive my package— are there currently processing or shipping delays?
We are working closely with our external partners and carriers to ensure your order can reach you as quickly as possible. See below for the most up-to-date information.
Estimated Shipping Time
3-7 business days (does not include 1 to 2 business days for us to receive and process your order).
Where does Mantra Massge ship?
Mantramassage currently ships to the 50 states and Puerto Rico.
Tell me about shipping to the U.S. and Puerto Rico.
We offer flat-rate standard shipping via USPS only.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then one of our carriers takes it from there.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org.
RETURN & EXCHANGE POLICY
How do I place a return or exchange?
We're sorry if something went wrong. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can’t find my return slip.
Don’t worry— packages from Mantra Massage don’t include return slips. Just reach out to firstname.lastname@example.org and we’ll help you place your return or exchange.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to email@example.com.
Order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Mantra Massage gift cards, and store-specific merchandise is final sale.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at firstname.lastname@example.org and we’ll be sure to get you the product you ordered!